| Possible reason | Solution |
| Template was not set | Set a templates for Scheduled job and En route messages in the corresponding field of general settings (Settings → General → General). |
| Substitution in the template has errors | In template check if substitutions don't have any errors: no misspellings, right amount of opening and closing brackets. |
| Client phone number was not set or has errors | Make sure that contact primary phone number in the job Phone field is correct: number must be in the E.164 format (for example, in Russia — 79268954632). |
| Job status wasn't changed to En route | Press on En route button in mobile application or click En route and then Save in the job edit window in the web-application. |
| Job was created after message send out hour | If job was created after send out time you set in Send out scheduled job messages at this hour field, SMS-notification won't be send to client. Please, schedule jobs before this time. |
| Amount of messages in subscription plan has reached maximum | If you ran out of all available in your subscription plan SMS messages (amount of send and available SMS can be seen in the settings of SMS-notification Settings → General → General), please contact Planado technical support. |
| Mobile operator of the client is in another country | SMS-notification work in Russia, Ukraine, Kazakhstan and Belarus. To send message in other countries please contact Planado technical support. |
To learn more about configuring SMS-notification read out article Configuring SMS-messages.
If you need any help, leave us a ticket or write to our email address: support@planadoapp.com.